FAQ

GIGI C PRODUCTS

What is the best way to care for my GIGI C Bikini?
Sun, salt, water, and chlorine take their toll on swim apparel. To ensure your GIGI C Bikinis swimwear stays beautiful and vibrant, we recommend hand washing with a gentle fabric soap following each use. Afterward, roll between two towels, gently squeeze to eliminate excess water, remove, and lie on a rack to dry in the shade.

What are GIGI C Bikinis made of?
At GIGI C Bikinis, our fabrications and crochet details are second to none. To create these, we use a select blend of Nylon, Spandex, Polyester, Polyamide, and Elastane. Please see individual suits for a breakdown of fiber content.

What can I do if the item I want is sold out?
If there’s a sold out item you want, simply add your email to the waitlist by going to that product page, selecting the size you want, and entering your email. We’ll let you know as soon as it becomes available again!

ORDERS

How do I check my order status?
We will notify you via email when your order has been received and when it has shipped from our facility. Your account will also provide these updates.

Can I change my order after it’s been made?
To change or cancel an order, please reach out to us right away at customercare@gigicbikinis.com. We are committed to processing orders as soon as we receive them, and once processed, we are not able to change or cancel them. For that reason, the sooner you contact us, the greater the likelihood that we’ll be able to fulfill your request.

What should I do if I receive the wrong item?
In the case that you receive an item you did not order or a faulty item, please email us right away at customercare@gigicbikinis.com, including your name, order number, a synopsis of the issue, and pictures to document any damage. This will help us remedy the situation immediately.

SHIPPING

Where can I find my order’s tracking number?
Once your order has shipped, we will email you a confirmation with your tracking number. You can also find this number in your account by logging in and clicking “Order Details.” Once your order has shipped, it will show as “Fulfilled” and will include a tracking number.

What should I do if my package is lost?
Should this happen, please reach out to us at customercare@gigicbikinis.com with your name and order number. We will be in contact with you as soon as possible.

Will I be required to pay international customs or duty fees?
Shipments to destinations outside the U.S. are subject to customs and duty fees/taxes. For more information about these costs, please check with your local customs website.

RETURNS
Note: For more information on returns, please see our Returns page. 

Is there a fee to return items?

  • U.S. customers will be supplied with an optional prepaid UPS shipping label for a $8 fee that will be deducted from your refund amount. Should you opt to use a different shipping method, you are responsible for the entirety of that cost.
  • Customers outside the U.S. are responsible for return postage costs.


I’ve made a return. How will I know when my item is refunded?
You will receive an email from us once your refund has been issued. If you are a U.S. customer please refer to to tracking number in the label emailed to you. Please make note of this number and keep a record of your postage receipt in the case that your package is lost on its way back to our facility.

When should I expect my refund?
Upon receiving your item/s at our warehouse, it will take no longer than 14 business days to process and refund your credit card. Additionally, your bank will require 3 to 10 business days to apply the funds to your card. Please reach out to your bank directly for more information about this timeframe.

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